Privacy Policy

Introduction

Welcome to RideMentor ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our motorcycle services marketplace platform.

By using RideMentor, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information when you:

• Create an account (name, email address, password, phone number)
• Complete your provider profile (business name, certifications, insurance details)
• Book services (location, service preferences, payment information)
• Contact providers or customers (messages, inquiries)
• Process payments (billing information, payment methods)
• Subscribe to our newsletter (email address)

Note: Phone numbers provided may be used for two-factor authentication (2FA) to enhance account security and verify your identity during login or sensitive operations.

Usage Information

We automatically collect information about how you use our service:

• Log data (IP address, browser type, operating system)
• Device information (device type, unique identifiers)
• Usage patterns (pages visited, features used, time spent)
• Location data (service areas, booking locations)
• Transaction history (bookings, payments, reviews)

How We Use Your Information

We use your information to:

• Facilitate connections between service providers and customers
• Process bookings and payments
• Verify provider credentials and maintain quality standards
• Send notifications about bookings, services, and account updates
• Respond to your questions and provide customer support
• Generate personalized service recommendations
• Monitor and analyze usage patterns to improve our marketplace
• Ensure security and prevent fraudulent activity
• Comply with legal obligations and resolve disputes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Between Users: Limited information shared between providers and customers to facilitate bookings (name, profile photo, ratings)
• Service Providers: With trusted third parties who help us operate our platform (payment processing, hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing your information

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure hosting infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience

You can control cookie settings through your browser preferences, though this may limit some functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

RideMentor is not intended for use by children under the age of 18. Users must be at least 18 years old to create an account, book services, or provide services on our platform. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: