Terms of Use

Agreement to Terms

Welcome to RideMentor! These Terms of Use ("Terms") govern your use of our motorcycle services marketplace platform. By accessing or using RideMentor, you agree to be bound by these Terms, whether as a customer seeking services or as a provider offering services.

If you do not agree to these Terms, please do not use our services. We may update these Terms from time to time, and your continued use constitutes acceptance of any changes.

Description of Service

RideMentor is a motorcycle services marketplace that connects riders with professional service providers. Our platform offers:

• Connection between motorcycle owners and service providers
• Booking and scheduling for maintenance, repairs, storage, and mentoring
• Secure payment processing
• Provider verification and quality assurance
• Reviews and ratings system
• Communication tools between customers and providers

RideMentor facilitates transactions between independent service providers and customers. We are not responsible for the quality of services provided by third-party providers.

Platform Nature & User Responsibility

RideMentor is a people-connection platform. We provide technology that enables users to discover, communicate with, and transact with independent third-party motorcycle service providers. We do not create, deliver, supervise, insure, warrant, or otherwise control the services that providers offer. Except for acting as a limited payment collection and payout agent for providers (facilitating customer payments and provider payouts), RideMentor is not a party to, nor responsible for, any contract or agreement between customers and providers.

You acknowledge and agree that: (a) all services are performed solely by independent providers, not RideMentor; (b) any engagement, booking, advice received, storage arrangement, mentoring session, or mechanical work is at your own discretion and risk; (c) you are solely responsible for evaluating the suitability, credentials, insurance, experience, and trustworthiness of any provider or customer you interact with; and (d) RideMentor does not guarantee outcomes, safety, or the accuracy of any user-generated or provider-supplied information.

Use Caution

• Exercise common-sense safety when meeting or delivering property
• Inspect any work performed before relying on a motorcycle for operation
• Do not share unnecessary personal or financial information in messages
• Verify identities and any claimed certifications or insurance independently
• Immediately report suspicious conduct via our support channels

By using the platform you assume all risks arising from interactions with other users (online or offline) and from the receipt or provision of services. If you have a dispute with another user, you agree that RideMentor is not responsible for that dispute and you release us from claims, demands, and damages of every kind arising out of or in any way connected with such disputes (to the fullest extent permitted by law).

Nothing in these Terms purports to exclude liability that cannot legally be excluded (e.g., for fraud, intentional misconduct, or where prohibited by consumer protection law). To the extent any disclaimer conflicts with mandatory law, the mandatory law governs.

User Accounts and Registration

To use certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account
• Use only one account per person

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

Acceptable Use

You agree to use RideMentor only for lawful purposes. You will not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to hack, reverse engineer, or compromise our systems
• Use automated tools to access our services without permission
• Impersonate others or provide false information
• Interfere with other users' enjoyment of the service

Marketplace Terms

For Customers

When booking services through RideMentor, you agree to:

• Provide accurate information about your service needs
• Pay for services as agreed upon booking
• Respect cancellation policies
• Treat providers professionally and respectfully
• Leave honest reviews based on your experience

For Service Providers

Providers on RideMentor must:

• Maintain all required licenses, permits, and insurance
• Provide accurate information about services and pricing
• Deliver services as described and agreed
• Maintain professional standards and quality
• Respond to bookings and inquiries promptly
• Comply with all applicable laws and regulations

Platform Fees

RideMentor charges service fees to facilitate transactions. These fees are disclosed before booking confirmation. Providers may be subject to additional fees as outlined in provider agreements.

Content and Intellectual Property

Our Content

RideMentor and its content are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.

User Content

You retain ownership of content you submit but grant us a license to use, display, and distribute it in connection with our services. You represent that you have the right to share any content you submit.

Third-Party Services

RideMentor integrates with third-party services including payment processors, background check providers, and communication tools. Service providers on our platform are independent contractors, not employees or agents of RideMentor. We are not responsible for their actions, services, or any damages resulting from their services.

Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimers and Limitations

Service Availability

We strive to maintain service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

Accuracy of Information

While we verify provider credentials, we cannot guarantee the accuracy of all provider information, availability, or service descriptions. Providers are responsible for maintaining accurate profiles and service offerings.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIDEMENTOR (INCLUDING ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; (B) ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA; (C) PERSONAL INJURY, PROPERTY DAMAGE, THEFT, OR MECHANICAL FAILURE ARISING OUT OF OR RELATING TO SERVICES PERFORMED BY INDEPENDENT PROVIDERS; OR (D) DISPUTES BETWEEN USERS. RIDEMENTOR DOES NOT CONTROL OR DIRECT PROVIDERS AND IS NOT RESPONSIBLE FOR THEIR ACTS OR OMISSIONS. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PLATFORM IS TO STOP USING IT.

Some jurisdictions do not allow limitations on certain liabilities; in such jurisdictions, the above limitations apply only to the extent permitted. Nothing herein limits liability that cannot legally be limited (including for fraud or willful misconduct).

Indemnification

You agree to defend, indemnify, and hold harmless RideMentor and its employees from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately for violations of these Terms. Upon termination:

• Your right to use our services ends immediately
• We may delete your account and associated data
• Provisions regarding liability and indemnification survive termination

Governing Law

These Terms are governed by the laws of the State of New York. Any disputes will be resolved in the courts of New York County, New York. If any provision is found unenforceable, the remaining provisions continue in full effect.

Changes to Terms

We may update these Terms periodically. Material changes will be communicated through our platform or via email. Your continued use after changes constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms of Use, please contact us: